Log into your member account to listen to this article. Not a member? Join the herd.

When discussing the state of government services, facilities and infrastructure, some Kenyans on social media propose that there should be a requirement for all public officers to use only government services. This would mean that our cabinet secretaries, our parliamentarians and even the president and deputy president (and their families) be restricted to seeking medical services at public hospitals, and to taking their children to public schools, and so on. The proponents of this policy expect that once high-ranking state officers experience the inconvenience other citizens endure in accessing services from public institutions, they would be more intentional about improving service delivery.

A step further would be for such a policy to also cover the counties. Perhaps if governors, senators, and county assembly members were restricted to only using the health facilities in their respective counties, they would commit more resources to ensuring that these facilities are well equipped, and that the human resource is compensated fairly and in a timely manner.

European nations which are often used as a benchmark for development and governance apply this to a good degree. Public services are efficient, and it is common for even the highest-ranking public servants to use public facilities. When former UK Prime Minister Boris Johnson contracted COVID-19, he was treated at St Thomas’ Hospital, a National Health Service (NHS) teaching hospital in central London. The NHS is the publicly funded healthcare system of the United Kingdom. This is the National Health Insurance Fund (NHIF) equivalent, and St Thomas’ Hospital would be the Kenyatta Hospital equivalent.

The parallel I can draw for Kenya is that at least our president completed his PhD studies at a public university. And there are many more cabinet secretaries (CSs), principal secretaries (PSs), ambassadors and parastatal heads who went through public universities and are top performers in their respective dockets. But on the other hand, we also have several governors who sought to attain undergraduate qualification from beyond our borders.

In contrast, we have had a former health minister seek medical services in another country during his tenure at the health ministry (his contributions to improving the ministry and the sector notwithstanding). I highly doubt the children of cabinet secretaries and other politicians, past and present, have been through public schooling up to the university level. And in December 2022, we took it a step further when the National Police Service and the Kenya Prisons Service ended their comprehensive medical coverage with the NHIF, in favour of a private service provider. Confidence in public institutions appears to be at an all-time low, even among other public institutions.

Kenyans are known to have high standards and high expectations. And rightfully so. We are the regional leader (largest economy in the EAC and COMESA in terms of GDP), and we know our potential to become a continental leader by all metrics. However, as we begin a new year under a new administration that just completed its first 100 days in office, I would recommend that we manage our expectations and start at the bare minimum. The bare minimum for me is a request to the recently appointed cabinet secretaries and county executive committee members to ensure human dignity in service delivery. We are years away from that ideal future where the president, cabinet secretaries and all other high-ranking public officers are confident enough in the system to entrust it with their families’ health and with their children’s education. But if we start raising the bar now, we can gain enough ground for our children to enjoy affordable and quality services from public institutions.

I highly doubt the children of cabinet secretaries and other politicians, past and present, have been through public schooling up to the university level.

The bare minimum for healthcare is for all public health facilities to be well equipped and functioning. Kenyans should not have to travel across counties or to the capital for basic medical services, or prefer private medical insurance cover over NHIF. A bare minimum would be county executives being nominated based on qualification and experience, and county staff being appointed based on the needs of the county in the specific functions they oversee.

In road construction, a bare minimum would be to have all tarmacked roads appropriately marked, well paved (with sidewalks/footpaths where required) and well lit.

Kenyans had to complain on social media about the danger of driving on an unmarked Ngong Road (from Junction Mall to Lenana School) for Kenya National Highways Authority (KenHA) and Kenya Urban Roads Authority (KURA) to act. And the action that resulted from the complaints was specific to that section. While driving to Karen on New Year’s Day, I was disappointed to see that the section of Ngong Road from the interchange after Lenana School to Karen roundabout remains unmarked. Even closer to the centre of the capital, sections of Ngong Road and Kenyatta Avenue around the NSSF building are in a similar state. Another problematic road section is the chaos that is Westlands roundabout including the matatu stages on Waiyaki Way on either side of the roundabout. If we are not meeting the bare minimum in the capital, we likely aren’t fairing any better in the counties.

I have no doubt that the transport CS, and the heads of KenHA and KURA all use these roads at least once a week. The least they could do, the bare minimum, is to ensure we can drive safely on these roads at any hour of the day. If the drivers or friends of these top officials are reading this article, please whisper to them (or share this article with them) and remind them that thousands of motorists and pedestrians are a few phone calls away from a significant positive change in road safety.